I thought registering for baby items would be fun. I mean, registering for our wedding was a blast - asking for outrageous items we couldn't afford/didn't want to buy ourselves and/or frivolous items that stay packed away in a closet until that once a year special day/holiday use. What could be more fun? So, it only made sense that registering for baby items would be just as fun.

We registered because our family is out of state and they (especially my parents) were asking what kind of things we wanted/needed for the baby. I didn't register because we expect a shower. When two of my girlfriends mentioned a shower one day, I laughed and responded, "The three of us does not a shower make." I'm the type of person that gives the shower, not gets the shower.


We registered at Target.
I love Target.

We first registered online and then added some additional items in store and, let me tell you, it really wasn't fun. Well, let me clarify. It wasn't fun for ME. My husband thought it was a blast. Why? You probably guessed, because he got to play with the little scan gun. Me on the other hand? Didn't find the process as exciting (never mind that we have a scan gun at the bookstore in which I scan in hundreds of books a week, but whatever).

With every question my husband asked me, I felt myself getting more anxious. I don't know which bottles will be best! I don't know if we really need one of those bathtub thingys! I don't know which diapers are recommended! The registering ended hours later with me nearly in tears running from the store shrieking, "I DON'T KNOW!"

Anyway, we finished and printed the registry, and then later checked online. I went back a week later, added some more items online and everything was A-OK.
Until this week.
The registry?
Not there when I try to look up our registry by our name(s), and not there when I try to login to "my account". Now, this might not seem like that big of a deal, but to a hormonal, stressed, sleep-deprived pregnant woman who found the whole process excruciating, it was a big deal.

I send an email to the online support. The next day I received a canned tech support response from SHARON with *helpful* info like, "I'm sorry for any trouble you had viewing your registry on Target.com, but it looks like the problem has been fixed. If it's still not showing up when you look, you might be connected to our Website through a server that doesn't have the most up to date information. To check, just clear the address bar in your Web browser, type in “www.target.com” and open the site again. It will automatically connect you to the latest information."


Of course, I clear the cookies, try on one computer and then another with the same results. (Shock of all shocks). Nothing. Now I'm more than pissed. I send Sharon another nice response and get back more helpfulness:

I'm sorry to hear about the difficulty you've had accessing your registry on our Website. For assistance with this issue, please contact the Target Online Guest Service department at (800)XXX-XXXX, 24 hours a day, seven days a week. Thanks for shopping with us. We'll see you soon at Target.


Tonight, SHARON received another nice response from me:
Gee, Sharon. That was very helpful. Thanks. It's helpful to offer technology to customers (ONLINE REGISTRIES) and then not be able to use it...

Additionally, you may want to try and look up ANY name on the registry (Have you even visited it online??!?!). I tried putting in common names across all states (for example MARY WILLIAMS) and not one name came up. NOT ONE. (All names came up as "not found"). Perhaps there really is something wrong with the registry online that happened when the new holiday website was updated?

Maybe you should try testing out the items first before sending a "canned" answer of "Please call the 800 number." When I was a tech support person, it was customary to TEST the issue before sending back responses. Or, perhaps expediting the issue to a senior tech rep or your SUPERVISOR would be reasonable. (It's just a thought...)

Don't mess with the (pregnant) bull, Sharon, you'll get the horns...
And no, no response. No resolution.

My husband leaves me a message this morning all giddy, "Looks like we'll have to get that little gun and do it all over again!" His excitement was barely containable.

(Did I mention that I hate Target?)

ADDENDUM, 11:07 a.m.:
SHARON (to me):
I'm sorry to hear about the difficulty you've had accessing your registry on our Website. I have checked your registry for on Target.com as well as on our system and it shows that it is active that is why you need to contact the Target Online Guest Service department at (800) 0591-3869 for assistance with the issue. Thanks for shopping with us. We'll see you soon at Target.

ME (to Sharon):
WOW. Shock that it IS showing up there now. However (and FYI), I still could NOT log in to my TARGET account to manage the registry. I've used this account many times to order, update, etc. GUESS HOW I DID MANAGE TO LOG IN? I clicked on the Amazon.com account radio button instead (on the Target website, under the Target account button). Hm. Again. Does this seem to be working properly to you (you, of course, not referring to you, personally, but to tech support)/Target?

Although I can appreciate the relationship we've built over the past few days, no response is required. Have a fantastic Thursday.


Michelle said... @ 1:41 PM

Oh crap! I'd be pissed.

FYI, no matter which bottles or diapers or pacifiers you buy, your particular baby will not want those, and you will have to go out and try upteen-thousand different brands anyway. So, don't stress about it.

I thought I had it easy this time, since I figured it all out with the first one (finally). But people keep telling me that my second will inevitably dislike everything my first used, and I'll have to figure it all out again. Well, that sound about right, knowing that MY child will probably be . . . ahem . . difficult.

Scribbit said... @ 2:58 AM

Yup, I second what Michelle said. It's a given :)

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